Privacy policy

Last Updated: September 22, 2026

This Privacy Policy explains how Lvkeny collects, uses, stores, and protects personal information when you visit, use, or make purchases through the Lvkeny online store.

1. Store and Privacy Contact Details

Store Name
Lvkeny

Website
www.lvkeny.com

Email
hello@lvkeny.com

Phone
+61 478 564 423

Business Address
23 Wirrah Street, Bayview Heights, QLD 4868, Australia

Lvkeny handles personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) .

If you have questions regarding privacy, access requests, correction requests, or privacy complaints, please contact us using the information provided above.

2. Personal Information We Collect

Depending on how you interact with our store, we may collect the following types of personal information:

• Name and contact details
• Billing and delivery information
• Order details, purchase history, and return information
• Payment transaction information and payment status
• Customer communications and support records
• Device information, browser information, and technical information
• Cookie identifiers and website usage information
• Marketing preferences and communication choices
• Information used for fraud prevention and website security

We collect personal information that is reasonably necessary for operating our store, providing services, processing transactions, improving customer experience, and meeting applicable legal obligations.

3. How We Collect Personal Information

We may collect personal information from:

• You when you place an order, contact us, subscribe to communications, or use our services
• Your device or browser when you visit or interact with our website
• Shopify and related e-commerce services
• Payment providers and transaction processors
• Shipping and delivery providers
• Security and fraud-prevention service providers

4. How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments and supporting fraud prevention activities
• Arranging shipping and providing delivery updates where available
• Managing returns, refunds, and customer enquiries
• Improving website performance and customer experience
• Maintaining website security
• Meeting taxation, legal, and product-related obligations
• Sending marketing communications where permitted by applicable law

We do not use personal information for unrelated purposes unless permitted by applicable law or where appropriate consent has been obtained.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, including shopping cart operation, checkout processing, security, and fraud prevention.

Where required by applicable law, non-essential technologies such as analytics, personalisation, and advertising technologies may be used subject to applicable consent requirements.

You may manage cookie preferences through your browser settings or through cookie preference tools available on our website.

6. Service Providers and Information Sharing

We may share personal information with service providers that assist us in operating our business, including:

• Shopify, which provides our e-commerce platform
• Payment processors and financial service providers
• Shipping and delivery providers
• Website hosting, security, analytics, and customer service providers

These providers may receive information reasonably necessary to provide their services and may handle personal information in accordance with applicable legal, contractual, and service requirements.

7. Overseas Processing

Some service providers used by Lvkeny may process or handle personal information outside Australia.

Where applicable, Lvkeny takes reasonable steps to address privacy requirements relating to overseas disclosures and cross-border processing.

The location of overseas processing may vary depending on the service providers and systems used by Lvkeny.

8. Data Retention and Security

We retain personal information only for as long as reasonably necessary for business operations, legal obligations, accounting requirements, security purposes, and customer service needs.

Certain records may be retained for periods required by applicable laws.

We use reasonable technical and organisational measures to help protect personal information, including access controls and secure service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Access and Correction of Personal Information

You may request access to personal information held by Lvkeny about you and request correction of information that is inaccurate, incomplete, out of date, irrelevant, or misleading, subject to applicable law.

To make an access or correction request, please contact:

Email
hello@lvkeny.com

We may need to verify your identity before processing a request and will handle requests in accordance with applicable privacy laws.

10. Direct Marketing

Lvkeny may send marketing communications where permitted by applicable law.

Marketing communications include an unsubscribe option where required, and you may withdraw from marketing communications by following unsubscribe instructions or contacting us directly.

11. Data Breaches

Lvkeny takes reasonable steps to identify, assess, and respond to suspected data breaches involving personal information.

Where the Notifiable Data Breaches scheme applies, Lvkeny will take notification steps required under applicable law, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) .

12. Children's Privacy

Lvkeny does not knowingly collect personal information from children in circumstances where such collection is not permitted by applicable law.

13. Privacy Complaints

If you have a privacy concern or complaint about how Lvkeny has handled your personal information, please contact us:

Email
hello@lvkeny.com

Phone
+61 478 564 423

Postal Address
23 Wirrah Street, Bayview Heights, QLD 4868, Australia

We will review privacy complaints and respond within a reasonable timeframe in accordance with applicable requirements.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

www.oaic.gov.au

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CT
Saturday – Sunday: Closed

14. Changes to This Privacy Policy

Lvkeny may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

Any material changes will be published on this page with an updated revision date.