Terms of service

Last Updated: September 22, 2026

These Terms & Conditions govern your access to and use of the Lvkeny website and purchases made through our online store. By accessing our website or placing an order, you agree to these terms to the extent permitted by applicable law.

Lvkeny is an independent online retailer operating from Australia.

1. Store Information and Contact Details

Store Name
Lvkeny

Website
www.lvkeny.com

Email
hello@lvkeny.com

Phone
+61 478 564 423

Business Address
23 Wirrah Street, Bayview Heights, QLD 4868, Australia

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CT
Saturday – Sunday: Closed

2. Eligibility and Account Information

By using this website or placing an order with Lvkeny, you confirm that you have the legal capacity to enter into a binding agreement under applicable law.

You are responsible for providing accurate and complete information when placing an order or creating an account.

If you create an account, you are responsible for maintaining the security of your account information and login credentials.

3. Product Information and Availability

We aim to provide accurate and up-to-date information about our products, including descriptions, images, materials, dimensions, pricing, and availability.

Minor differences in product appearance, colour, or display may occur due to device settings, screen differences, or normal product variations. These differences do not affect any rights available under applicable consumer protection laws.

If a product becomes unavailable after an order has been placed, Lvkeny will contact you and provide an appropriate solution, which may include cancellation, refund, replacement, or another lawful resolution where applicable.

4. Orders and Contract Formation

Product listings on our website provide information about products available for purchase and do not guarantee that products will remain available at all times.

When you submit an order, you are requesting to purchase the selected products at the displayed price and under these Terms & Conditions.

An automated order confirmation confirms that we have received your order. It does not necessarily mean that Lvkeny has accepted your order.

Lvkeny may accept, decline, or cancel an order where permitted by applicable law, including where a product is unavailable, there is an obvious pricing or listing error, or where there is a reasonable basis to suspect fraudulent or unauthorised activity.

If payment has already been received for a cancelled order, the applicable amount will be refunded.

5. Prices and Payment

Prices are displayed in the currency shown on our website or during checkout.

Payment must be successfully authorised before an order can be processed for fulfilment.

Payment transactions may be processed through Shopify and applicable third-party payment providers. Available payment methods are displayed during checkout. These providers may have their own terms and privacy policies that apply to payment processing.

6. Shipping, Returns and Consumer Rights

Shipping methods, estimated delivery timeframes, applicable destinations, and delivery information are described in our Shipping Policy.

Returns, refunds, and applicable return procedures are described in our Return & Refund Policy.

Nothing in these Terms & Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy available under applicable consumer protection laws that cannot legally be excluded, restricted, or modified.

Consumer protection rights may also apply depending on your location.

7. Promotions and Customer Reviews

Promotional offers, discounts, or campaigns may be subject to additional terms, including eligibility requirements, expiry dates, stock limitations, or exclusions.

Customer reviews and submitted content must be genuine, accurate, and lawful.

8. Intellectual Property and Website Use

Website content, including text, images, graphics, logos, product information, and other materials, may be protected by applicable intellectual property laws.

You may use our website for lawful browsing and shopping purposes.

9. Third-Party Services

Lvkeny may use third-party services including payment providers, shipping providers, fulfillment providers, analytics services, security services, and other business tools.

These third-party providers may have their own terms, conditions, and privacy policies.

The use of third-party services does not remove Lvkeny's responsibilities under applicable consumer protection laws.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.

11. Liability

Nothing in these Terms & Conditions limits or excludes any liability that cannot legally be limited or excluded under applicable law.

To the extent permitted by law, Lvkeny is not responsible for delays or failures caused by circumstances outside our reasonable control.

12. Governing Law and Disputes

These terms and conditions and any purchases made through Lvkeny are governed by the laws of Queensland and the Commonwealth of Australia.

Mandatory consumer protections and other rights available under applicable law continue to apply.

Before starting formal legal proceedings, we encourage customers to contact Lvkeny so that we can attempt to resolve the matter.

You may also contact relevant consumer protection authorities, including:

Australian Competition and Consumer Commission (ACCC)

Queensland Office of Fair Trading

13. Changes to These Terms

Lvkeny may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or legal requirements.

Updated terms will be published on this page with a revised date.

14. Contact Information

If you have any questions regarding these Terms & Conditions, please contact Lvkeny:

Email
hello@lvkeny.com

Phone
+61 478 564 423

Address
23 Wirrah Street, Bayview Heights, QLD 4868, Australia

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CT
Saturday – Sunday: Closed